Shipping policy

Shipping Policy

Effective Date: 2026/07/23

Thank you for shopping with The Detail Club™. We're committed to delivering your order safely, efficiently, and anywhere within South Africa. Please read our Shipping Policy before placing your order.

Shipping Areas

The Detail Club currently delivers exclusively within the Republic of South Africa.

At this time, we do not offer international shipping.

Our Courier Partners

To ensure reliable nationwide delivery, we primarily ship using:

  • 📦 Aramex Store-to-Door
  • 📦 PUDO Locker-to-Door

Depending on your location and the size of your order, we may use an alternative reputable courier service where necessary.

Order Processing

Once your order has been successfully placed and payment has been confirmed:

  • Orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods, processing times may be slightly longer.

You will receive an email confirming that your order has been processed and dispatched.

Estimated Delivery Times

Our standard delivery time is:

🚚 8–11 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Your delivery location
  • Courier network delays
  • Weather conditions
  • Public holidays
  • Peak shopping periods
  • Circumstances beyond our reasonable control

Business days refer to Monday to Friday, excluding South African public holidays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order.

Any applicable delivery fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

You can use this information to monitor your parcel's progress.

Delivery Address

Please ensure that your delivery details are correct before completing your order.

The Detail Club cannot be held responsible for delays or additional delivery costs resulting from:

  • Incorrect addresses
  • Incomplete delivery information
  • Failed delivery attempts due to customer error

If a parcel is returned to us because of incorrect delivery details, additional shipping charges may apply to resend the order.

PUDO Locker Deliveries

For orders delivered via PUDO Locker-to-Door, customers are responsible for providing accurate contact details to ensure successful delivery.

Please follow any collection or delivery instructions provided by PUDO.

Damaged or Missing Parcels

If your parcel arrives damaged or appears to have been tampered with:

  • Notify us within 48 hours of delivery.
  • Keep the original packaging.
  • Email us with photographs of the parcel and contents so we can investigate with the courier.

Delivery Delays

While we work closely with our courier partners to ensure prompt delivery, delays may occasionally occur due to circumstances outside our control.

The Detail Club is not liable for delays caused by:

  • Severe weather
  • Strikes or industrial action
  • Public holidays
  • High courier volumes
  • Natural disasters
  • Other unforeseen events

We will always do our best to keep you informed should any delays arise.

Failed Deliveries

If delivery cannot be completed because:

  • Nobody is available to receive the parcel;
  • The delivery address is incorrect or incomplete; or
  • The courier cannot access the delivery location,

the courier may attempt redelivery or return the parcel to us.

Any additional delivery costs incurred due to failed deliveries may be payable by the customer.

Contact Us

If you have any questions about your shipment or require assistance with an existing order, please contact us:

The Detail Club™

📧 Email: sales@thedetailclub.co.za

📱 WhatsApp: (+27) 068 264 9835

🌐 Website: www.thedetailclub.co.za

Our Promise

At The Detail Club™, we understand that receiving your order quickly and in perfect condition is part of the premium experience. That's why we partner with trusted South African courier services and carefully package every order to ensure it arrives ready to help you achieve a professional, showroom-quality finish.

The Detail Club™ — Driven by Detail. Built for South African Roads.