Refund policy
Return & Refund Policy
Effective Date: 23/07/2026
Welcome to The Detail Club. We are committed to providing premium vehicle detailing products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.
1. Returns
You may return eligible products within 7 days of receiving your order, provided that:
- The product is unused, unopened, and in its original condition.
- The product is returned in its original packaging with all accessories and documentation.
- You provide proof of purchase (invoice or order confirmation).
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are defective.
2. Defective or Damaged Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing us at sales@thedetailclub.co.za.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once your claim has been assessed and approved, we will, at our discretion:
- Replace the product,
- Repair the product (where applicable), or
- Refund the purchase price.
3. Products Damaged During Delivery
If your parcel arrives visibly damaged:
- Photograph the package before opening it.
- Notify us within 48 hours of receiving the parcel.
- Do not discard the original packaging until your claim has been processed.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to:
- A defective product
- An incorrect item supplied
- An error made by The Detail Club
5. Exchange Policy
We will gladly exchange products where:
- The incorrect product was supplied.
- The product is defective.
- The item arrived damaged.
Products requested for exchange due to customer preference must be unused, unopened, and in resaleable condition.
6. Non-Returnable Items
The following items cannot be returned unless defective:
- Opened detailing chemicals
- Used microfiber cloths
- Used applicators or sponges
- Clearance or sale items
- Gift cards
- Free promotional items
7. Return Shipping
Where a return is due to:
Customer Change of Mind
The customer is responsible for return shipping costs.
Our Error or Defective Product
The Detail Club will arrange collection or reimburse reasonable return shipping costs.
8. Order Cancellations
Orders may be cancelled before dispatch for a full refund.
Once an order has been shipped, it will be treated as a return and this policy will apply.
9. Consumer Rights
Nothing in this policy limits or excludes your rights under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.
Where the CPA provides greater protection than this policy, the CPA will prevail.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
The Detail Club
📧 Email: sales@thedetailclub.co.za
📱 WhatsApp: (+27) 068 264 9835
🌐 Website: www.thedetailclub.co.za
Our Promise
At The Detail Club, we stand behind the quality of every product we sell. Every formula is developed to deliver professional-grade results, and your satisfaction is our priority. If something isn't right, we'll work with you to make it right—quickly, fairly, and professionally.
The Detail Club™ — Driven by Detail. Built for South African Roads.